2018 Summer INDUSTRY FORUM
TUESDAY, June 5 - THURSDAY, June 7, 2018

Tuesday, June 5

4:30 pm – 6:00 pm Reception at the hotel

OPTIONAL EVENT: Pittsburgh Pirates vs. LA Dodgers

Wednesday, June 6

7:30 am – 8:30 am Breakfast on your own

8:30 am – 10:00 am The Psychology of the Consumer: External Forces

10:00 am –10:15 am Break

10:15 am – 12:00 pm The Psychology of the Consumer: The Forces Within

12:00 pm –1:15 pm Lunch

1:15 pm – 2:45 pm

Delivering Amazing Customer Service: What it Takes to Satisfy your Customers

2:45 pm – 3:00 pm Break

3:00 pm – 4:00 pm

Delivering Amazing Customer Service: Getting Your Customers to Help You

6:00 pm – 9:00 pm

President’s Reception and Dinner at Monterey Bay Fish Grotto

Thursday, June 7

6:30 am – 8:00 am Breakfast on your own

8:15 am Travel to Walker Supply

9:15 am – 11:00 am Tour Walker Supply

11:00 am Return trip to the hotel

Anti-Trust Notice

ITODA recognizes the care that must be taken at a gathering of this nature.
Accordingly, ITODA will ensure that the meeting is monitored according to a strict protocol to ensure that no violation of the anti-trust laws takes place.

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Email info@itoda.org